Contact centers will shrink by 50% in the next 3 years as routine tasks are automated by bots that offer an 8.6% increase in profit margin per customer.Read More
Customer support: How bots and automation are reaping outsized dividends for brands (VB Live)
Contact centers will shrink by 50% in the next 3 years as routine tasks are automated by bots that offer an 8.6% increase in profit margin per customer.Read More
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